General terms and conditions

Index

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and execution
Article 12 – Duration transactions: cancellation, extension and duration
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

  1. Withdrawal period: the period within which the consumer can make use of his/her right of withdrawal;
  2. Consumer: the natural person (hereinafter referred to as you) who is not acting in the exercise of a profession or business and enters into an agreement at a distance with the entrepreneur;
  3. Day: calendar day;
  4. Duration transaction: an agreement at a distance relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;
  5. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information;
  6. Right of withdrawal: the possibility for the consumer to refrain from the agreement at a distance within the cooling-off period;
  7. Model form: the withdrawal model form made available by the entrepreneur that a consumer can fill in when he/she wants to exercise his/her right of withdrawal;
  8. Entrepreneur: the natural or legal person (hereinafter referred to as C60olie.eu) offering products and/or services to consumers at a distance;
  9. Agreement at a distance: an agreement which, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the closing of the agreement exclusively uses of one or more means of distance communication;
  10. Technique for distance communication: means that can be used for closing an agreement, without the consumer and entrepreneur simultaneously in the same room have come together;
  11. General Terms and Conditions: these General Terms and Conditions of the Entrepreneur.

Article 2 – Identity of the entrepreneur

C60olie.eu is a company of
itinera begeleiding & advies
Owner: Amanda (D.) Lang
Chamber of Commerce number: 24352552
VAT ID number: NL001637997B63
Bank connection/IBAN: NL45 ASNB 0706 9759 28
BIC: ASNBNL21

Dorpsplein 18
NL-2995 BS Heerjansdam
The Netherlands
P: +31-(0)78-8438828
M: +31-(0)6-12553319
Contact

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from C60olie.eu and on any achieved distance agreement and orders between C60olie.eu and you.
  2. Before the agreement at a distance is concluded, the text of these general terms and conditions will be made available to you. If this is not reasonably possible, before the agreement at a is concluded, it will be indicated that the general terms and conditions of C60olie.eu can be inspected and that they will be sent to you free of charge as soon as possible at your request.
  3. If the agreement at a distance is closed electronically, the text of these general terms and conditions may, contrary to the previous paragraph and before the agreement at a distance is concluded, be made available to you electronically in such a way that you can easily store them on a durable data carrier. If this is not reasonably possible, before the agreement at a distance is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent to you free of charge, either electronically or otherwise, at your request.
  4. If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs above shall apply and in the event of conflicting general terms and conditions, you can always rely on the applicable provision that is most favourable to you.
  5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or declared null and void, the agreement and these general terms and conditions will remain in force and the provision in question will be replaced by a provision that comes as close as possible to the purport of the original provision in consultation with each other.
  6. Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
  7. Uncertainties about the interpretation or content of one or more provisions of the terms and conditions of C60olie.eu must be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer by C60olie.eu.
  2. The offer is without obligation. C60olie.eu is entitled to change and adapt the offer.
  3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable you to make a proper assessment of the offer. If C60olie.eu uses images they are a true representation of the products offered. Obvious mistakes or obvious errors in the offer do not bind C60olie.eu.
  4. All images, specifications and data in the offer are indicative and can not be a reason for compensation or dissolution of the agreement.
  5. Product images are a true representation of the products on offer. C60olie.eu cannot guarantee that the colors shown correspond exactly to the real colours of the products.
  6. Each offer contains such information that it is clear to you what rights and obligations are attached to the acceptance of the offer. This concern s in particular
    (a) the price:
    aa) all prices mentioned by C60olie.eu include the statutory VAT rate (within The Netherlands currently 9 %) and do not include shipping costs;
    bb) shipping costs (C60olie.eu only ships with Track & Trace):
    Benelux:
    (The Netherlands (excluding the Caribbean Netherlands and the Netherlands Antilles), Belgium and Luxembourg)
    – up to an order value of € 60.00 your contribution to the administration and shipping costs is € 7.50;
    – from an order value of € 60.00 delivery is free of shipping costs;
    Europe zone I:
    (AD, DE, DK, ES, FR, IT, LI, SE, UK)
    – up to an order value of € 60.00 your contribution to the administration and shipping costs amounts to € 10.50;
    – from an order value of € 60.00 delivery is free of shipping costs;
    Europe zone II:
    (AT, BG, CH, CY, CZ, EE, FI, GR, HR, HU, IE, LT, LV, MT, NO, PL, PT, RO, SI, SK)
    – up to an order value of € 60.00 your contribution to the administration and shipping costs amounts to € 15.50;
    – from an order value of € 60.00 delivery is free of shipping costs;
    (b) the manner in which the agreement will be established and what actions are required:
    you can order products of your choice through the C60olie.eu online shop and in the secure online environment. If C60olie.eu has sent an electronic confirmation, the agreement has been established. For other possibilities please contact C60olie.eu.
    (c) your right of withdrawal:
    the products offered by C60olie.eu will be delivered to you sealed. Withdrawal is only possible if the seal remains completely intact. By (partially) breaking the seal, the right of withdrawal lapses;
    (d) the method of payment, delivery and performance of the agreement:
    – C60olie.eu offers products online. The prices shown are valid at the same time. They may change from time to time on the basis of changed market prices and legislation. Changes in price for you will take effect at the time they are shown online;
    – the agreement will be stored internally in the online shop together with the data you have provided. If you want to view the data, please contact C60olie.eu;
    – in the privacy statement of C60olie.eu is described how C60olie.eu handles your data and with which third parties C60olie.eu is working together to execute the agreement. If you would like to view the data saved by C60olie.eu and have it changed, please contact C60olie.eu;
    – agreements with C60olie.eu can be concluded in Dutch and in English;
    – C60olie.eu offers you the possibility of delivery in instalments. The minimum number of deliveries is three. Long-term agreements are possible;
    – C60olie.eu offers you the possibility to make products in your order and/or with your specifications. These products are excluded from your right of withdrawal.

Article 5 – The agreement

  1. Determined by the provisions of paragraph 4, the agreement is made at the time when you accept the offer and meet the conditions set out therein.
  2. When you have accepted the offer by electronic means, C60olie.eu confirms the receipt of acceptance of the offer by electronic means without delay. As long as the receipt of this acceptance has not been confirmed by C60olie.eu, you can dissolve the agreement.
  3. If the agreement is concluded electronically, C60olie.eu takes appropriate technical and organizational measures to secure the electronic transmission of data en ensure a secure web environment. If you can pay electronically, C60olie.eu shall honor appropriate safety precautions. Applicable security specifications can be found in the privacy statement of C60olie.eu.
  4. C60olie.eu can find out – within the legal framework – whether you are able to meet your payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the agreement at a distance. If C60olie.eu, on the basis of this investigation, concludes that there are good reasons not to enter into the agreement, it is entitled to refuse an order or request, or to attach special conditions to the execution of the order or request, giving reasons for doing so.
  5. C60olie.eu will include with the product the following information, in writing or in such a way that it can be stored by you in an accessible manner on a durable data carrier:
    (a) the complaints procedure of C60olie.eu and the possibilities forcontact in the event of complaints;
    (b) the conditions under which and the manner in which you can exercise the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;
    (c) the information about warranty;
    (d) the information set out in article 4 paragraph 3 of these conditions, unless C60olie.eu has already provided you with this information before the execution of the agreement;
    (e) the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  6. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.
  7. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 – Right of withdrawal

  1. When purchasing products, you have the option of dissolving the agreement without giving reasons within a period of 14 days. This period begins on the day after receipt of the product by you or a previously designated representative announced to C60olie.eu.
  2. During the withdrawal period, you must handle the product and its packaging with care. You must not break the seal of the product at all. By (partially) breaking the seal, the possibility of withdrawal and return will become null and void.
  3. If you wish to exercise your right of withdrawal, you are obliged to notify this within 14 days after receipt of the product to C60olie.eu. You must make this known by filling in and sending the withdrawal form. After you have indicated that you wish to exercise your right of withdrawal, you must send the fully sealed product with all delivered accessories in the original packaging to the following address within 14 days:

    Return address:
    C60olie.eu
    Dorpsplein 18
    NL-2995 BS Heerjansdam
    The Netherlands

    If requested, you have to prove that the delivered products have been returned on time, for example by means of a proof of shipment.
  4. If, after the expiry of the periods referred to in paragraphs 1 and 3, you have not first made it known that you wish to exercise your right of withdrawal and then have not returned the product to C60olie.eu, the purchase is a fact.

Article 7 – Costs in case of withdrawal

  1. If you exercise your right of withdrawal, the costs of returning the goods will be borne by you. The risk of damage and / or loss of products in case of return rests with you until the time of delivery at C60olie.eu.
  2. If you have paid an amount for products, C60olie.eu will refund this amount including shipping costs as soon as possible, but at the latest within 14 days after withdrawal. This is on condition that the product has already been returned to C60olie.eu or conclusive evidence of complete return can be presented. Repayment will be made using the same payment method used by you unless you expressly consent to another payment method.
  3. If you break the seal or damage the product by careless handling by yourself, you are liable for any depreciation of the product.
  4. You cannot be held liable for any reduction in the value of the product if not all the legally required information on the right of withdrawal has been provided by C60olie.eu. This must be done before the purchase agreement is concluded.

Article 8 – Exclusion of the right of withdrawal

C60olie.eu excludes your right of withdrawal

  1. for products for which you have (partially) broken the seal,
  2. for products which have been made by C60olie.eu on your behalf and/or in accordance with your specifications. The exclusion of the right of withdrawal only applies if C60olie.eu clearly has stated this in the offer, or at least in good time before the closing of the agreement.

Article 9 – The price

  1. During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes as a result of changes in VAT rates.
  2. Price increases within 3 months after the creation of the agreement are only permitted if they are the result of statutory regulations or provisions.
  3. Price increases from 3 months after the realization of the agreement are only allowed if this has been stipulated by C60olie.eu and these are the result of statutory regulations or provisions; or you have the authority to terminate the agreement from the day on which the price increase takes effect.
  4. The prices mentioned in the supply of products include the statutory VAT rate (within The Netherlands currently 9 %).
  5. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, C60olie.eu is not obligatory to deliver the product according to the wrong price.

Article 10 – Conformity and warranty

  1. C60olie.eu guarantees that the products meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement.
  2. A warranty provided by C60olie.eu does not affect the statutory rights and claims which you can assert against C60olie.eu under the agreement.
  3. Any defects or incorrectly delivered products must be written reported to C60olie.eu within 14 days of delivery. The products must be returned in their original packaging and with the seal completely intact.
  4. C60olie.eu never is responsible for the ultimate suitability of the products for each individual application by you, nor for any advice in terms of use or application of the products, as expressed in the disclaimer.

Article 11 – Delivery and execution

  1. C60olie.eu will take the greatest possible care when receiving and in the execution of orders for products.
  2. The place of delivery is deemed to be the address that you have declared to C60olie.eu.
  3. Subject to what is stated in paragraph 4 + 5 of this article, C60olie.eu will execute accepted orders as soon as possible but within 30 days at the latest, unless you have agreed to a longer delivery period. If the delivery is delayed, or if an order is not or only partially carried out, you will be notified no later than 30 days after you have placed the order. In that case, you have the right to dissolve the agreement free of charge. You are not entitled to any compensation.
  4. If an ordered product is (temporarily) out of stock, this will be written communicated to you by C60olie.eu within 7 days. It will also be stated when the product is expected to become available again. In case of being temporary out of stock of a product you have the right to dissolve the agreement free of charge. You are not entitled to any compensation.
  5. All delivery times are indicative. You cannot derive any rights from any of the terms mentioned. Exceeding a term does not entitle you to compensation. Calamities in delivery services are not the responsibility of C60olie.eu.
  6. In case of dissolution in accordance with paragraphs 3 and 4 of this article, C60olie.eu will refund the amount you paid as soon as possible, but no later than 14 days after dissolution.
  7. If delivery of an ordered product turns out to be impossible, then C60olie.eu will endeavour to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement article will be delivered. The right of withdrawal cannot be excluded in the case of replacement articles. The costs of a possible return shall be borne by C60olie.eu.
  8. The risk of damage and/or loss of products lies with C60olie.eu up to the moment of delivery to you or to a representative communicated to C60olie.eu in advance, unless expressly agreed otherwise.

Article 12 – Duration transactions: cancellation, extension and duration

Cancellation
  1. You may at any time terminate an agreement concluded for an indefinite period of time which extends to the regular delivery of products (continuing performance contract or subscription) in writing, subject to the agreed termination rules and a period of thirty (30) days.
  2. You may at any time terminate an agreement concluded for a definite period of time which extends to the regular delivery of products (continuing performance contract or subscription) in writing, subject to the agreed termination rules and a period of thirty (30) days.
  3. You may deal with the agreements referred to in paragraphs 1 and 2 in the following way:
    (a) terminate at any time and not be limited to termination at a certain time or in a certain period, except the termination period of thirty (30) days obtained by C60olie.eu;
    (b) terminate in writing;
    (c) always terminate with the same period of notice as stipulated C60olie.eu for itself under the condition that it is not less than the standard period of thirty (30) days.
Extension

An agreement for a definite period which extends to the regular delivery of products (continuing performance contract), may not be tacitly extended or renewed for a definite period.

Duration

If the duration of an agreement exceeds one year, you may terminate the agreement at any time after one year, with a period of notice that does not exceed thirty (30) days, unless reasonableness and fairness dictate that termination before the end of the agreed term is unacceptable.

Article 13 – Payment

  1. Unless otherwise agreed, the amounts owed by you are to be paid via the secure online payment methods C60olie.eu offers.
  2. For products that are made on your behalf and/or with your specifications, a down payment of half of the agreed amount is due before the start of the work. The second half will be invoiced with delivery.
  3. You are obliged to report C60olie.eu any inaccuracies in the payment details provided or stated without delay.
  4. In the case of non-payment on your part, C60olie.eu, subject to legal restrictions, has the right to charge the reasonable costs you have been informed of in advance.

Article 14 – Complaints procedure

  1. C60olie.eu has the following complaints procedure and deals with any complaints accordingly.
  2. If you have a complaint about the performance of an agreement by C60olie.eu, please contact C60olie.eu.
  3. Complaints about the execution of the performance of the agreement must be submitted to C60olie.eu in written, fully and clearly described terms within 7 days after the defects have occurred.
  4. Complaints submitted to C60olie.eu in writing will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, C60olie.eu will reply within the period of 14 days with an acknowledgement of receipt and an indication of when you can expect a more detailed reply.
  5. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
  6. In case of complaints you should first of all contact C60olie.eu.
    C60olie.eu is affiliated to Stichting WebwinkelKeur (consult Webwinkelkeur.nl/members/, site in Dutch only). For complaints that cannot be resolved by mutual agreement, you should contact Stichting WebwinkelKeur (Webwinkelkeur.nl). This one will mediate for free. If a solution has not yet been reached, you have the option of having your complaint handled by the independent arbitration committee appointed by Stichting WebwinkelKeur. The judgment shall be binding and both C60olie.eu and you agree to this binding ruling. Submitting a dispute to this Disputes Committee involves costs that must be paid by you to the committee in question.
    It is also possible to report complaints via the European ODR platform (Dutch / English).
  7. A complaint shall not suspend the obligations of C60olie.eu, unless C60olie.eu notifies differently in writing.
  8. If a complaint is found to be well-founded by C60olie.eu it will replace the delivered products free of charge.

Article 15 – Disputes

  1. Agreements between C60olie.eu and you to which these general terms and conditions apply, are exclusively governed by Dutch law. This provision also applies if you live abroad.
  2. The Vienna Sales Convention does not apply.