This is how it works in brief:
- Approval period 14 calendar days (not for customised products, offers/discounts, broken seal);
- right of return within 14 calendar days (not for customised products, offers/discounts, broken seal);
- reimbursement of shipping costs for return shipment (not for customised products, offers/discounts, broken seal).
Right of withdrawal
- When purchasing products, you have the option of dissolving the agreement without giving reasons within a period of 14 days. This period begins on the day after receipt of the product by you or a previously designated representative announced to C60olie.eu.
- During the withdrawal period, you must handle the product and its packaging with care. You must not break the seal of the product at all. By (partially) breaking the seal, the possibility of withdrawal and return will become null and void.
- If you wish to exercise your right of withdrawal, you are obliged to notify this within 14 days after receipt of the product to C60olie.eu. You must make this known by filling in and sending the withdrawal form. After you have indicated that you wish to exercise your right of withdrawal, you must send the fully sealed product with all delivered accessories in the original packaging to the following address within 14 days:
NL-2995 BS Heerjansdam
If requested, you have to prove that the delivered products have been returned on time, for example by means of a proof of shipment.
- If, after the expiry of the periods referred to in paragraphs 1 and 3, you have not first made it known that you wish to exercise your right of withdrawal and then have not returned the product to C60olie.eu, the purchase is a fact.
Costs in case of withdrawal
- If you use your right of withdrawal, C60olie.eu will reimburse you for the costs incurred. The risk of damage and / or loss of products in case of return rests with you until the time of delivery at C60olie.eu.
- If you have paid an amount for products, C60olie.eu will refund this amount including shipping costs as soon as possible, but at the latest within 14 days after withdrawal. This is on condition that the product has already been returned to C60olie.eu or conclusive evidence of complete return can be presented. Repayment will be made using the same payment method used by you unless you expressly consent to another payment method.
- If the seal is broken or due to careless handling of the product by you, you are liable for any depreciation of the product.
- You cannot be held liable for any reduction in the value of the product if not all the legally required information on the right of withdrawal has been provided by C60olie.eu. This must be done before the purchase agreement is concluded.
Exclusion of the right of withdrawal
C60olie.eu excludes your right of withdrawal
- for products of which you have (partially) broken the seal, for reasons of hygiene and the associated health risks,
- for products which have been made by C60olie.eu on your behalf and/or in accordance with your specifications. The exclusion of the right of withdrawal only applies if C60olie.eu clearly has stated this in the offer, or at least in good time before the closing of the agreement.
- for products bought on special offer and/or at a discount.